.chat-panel{min-height:0;overflow:hidden}.chat-header{flex-shrink:0}.chat-messages{min-height:0;overflow-y:auto}.unanswered-actions{display:flex;flex-direction:column;gap:6px;align-items:flex-start;min-width:220px}.unanswered-actions input{width:100%;border:1px solid #e4e1d9;border-radius:5px;padding:7px 9px;font-size:11px;outline:0}.unanswered-actions input:focus{border-color:#e77652}.unanswered-actions button{width:100%;justify-content:center;box-shadow:none;padding:7px 10px;font-size:10px}.modal.knowledge-modal{width:860px;max-width:calc(100vw - 40px);max-height:calc(100vh - 50px);overflow-y:auto}.table-wrap{overflow-x:auto}.knowledge-tabs{display:flex;gap:6px;margin:18px 0 14px;border-bottom:1px solid #ece9e1}.knowledge-tabs .tab-button{background:none;border:0;padding:9px 4px;margin-bottom:-1px;font-size:11px;font-weight:600;color:#9b978f;border-bottom:2px solid transparent;cursor:pointer;display:flex;align-items:center;gap:6px}.knowledge-tabs .tab-button.active{color:#e77652;border-bottom-color:#e77652}.knowledge-tabs .tab-button b{background:#e77652;color:#fff;border-radius:9px;font-size:9px;padding:1px 6px}.knowledge-tabs .tab-button b.archived-count{background:#57966c;color:#fff}.suggested-question{color:#b5842e;display:block;margin-top:4px}.answered-text{color:#57966c;font-weight:500;display:block;margin-top:4px}.answer-box{background:#f4f9f5;border:1px solid #dceee3;border-radius:6px;padding:7px 10px;margin-top:6px;color:#2c5b3b;font-size:11px;line-height:1.45}.answer-box strong{color:#1f482c;font-weight:600;display:inline-block;margin-bottom:2px}.login-fields{display:flex;flex-direction:column;gap:13px;margin:22px 0 14px}.login-fields label{display:flex;flex-direction:column;gap:7px;font-size:11px;color:#68655e;font-weight:600}.login-fields input{border:1px solid #e4e1d9;background:#fffefa;border-radius:6px;padding:11px 12px;font-size:12px;outline:0}.login-fields input:focus{border-color:#e77652}.login-submit{width:100%;justify-content:center;margin-top:6px;box-shadow:none}.login-submit:disabled{opacity:.6;cursor:wait}.login-error{min-height:16px;margin:0;color:#c95c48;font-size:11px}.message.staff{align-self:flex-end;background:#dceee3;color:#416b50}.customers-page{max-width:1260px;margin:0 auto;padding:41px 43px 50px}.customer-metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin:27px 0 38px}.customer-metrics>div{background:var(--card);border:1px solid #ece9e1;border-radius:9px;padding:17px 19px;display:flex;flex-direction:column;gap:12px}.customer-metrics span{font-size:11px;color:#88857d}.customer-metrics strong{font-size:26px;letter-spacing:-.8px}.customer-section{background:var(--card);border:1px solid #ece9e1;border-radius:9px;overflow:hidden}.customer-section table{margin-top:0}.customer-section .bot-name{gap:9px}.customer-section .activity-avatar{flex-shrink:0}.customer-section td{height:62px}.bot-manager-page{max-width:1260px;margin:0 auto;padding:41px 43px 50px}.bot-manager-layout{display:grid;grid-template-columns:32% 68%;min-height:550px;background:var(--card);border:1px solid #ece9e1;border-radius:9px;overflow:hidden}.bot-manager-list{border-right:1px solid var(--line);padding:17px}.manager-list-heading{font-size:11px;color:#87837b;font-weight:600;padding:3px 4px 14px}.manager-list-heading span{color:#aaa69d;font-weight:400;margin-left:5px}.manager-bot{width:100%;background:transparent;border:1px solid transparent;border-radius:7px;display:flex;align-items:center;gap:10px;text-align:left;padding:11px 9px;margin-bottom:5px;color:var(--ink)}.manager-bot:hover,.manager-bot.selected{background:#fff5f0;border-color:#f2d7cd}.manager-bot>span:nth-child(2){display:flex;flex-direction:column;gap:3px;flex:1}.manager-bot strong{font-size:11px}.manager-bot small{font-size:10px;color:#9c988f}.bot-live{width:7px;height:7px;border-radius:50%;background:#63ac7b}.bot-live.off{background:#d0a85a}.bot-settings{padding:27px 34px;position:relative}.settings-top{display:flex;justify-content:space-between;align-items:flex-end;border-bottom:1px solid var(--line);padding-bottom:21px}.settings-top h2{font-size:21px;margin:0}.settings-section{padding:22px 0;border-bottom:1px solid var(--line)}.settings-section h3{font-size:12px;margin:0 0 15px}.settings-section label{display:flex;flex-direction:column;gap:7px;font-size:10px;color:#77736b;margin-bottom:12px;max-width:400px}.settings-section input,.settings-section select{border:1px solid #e4e1d9;background:#fff;border-radius:5px;padding:9px;font-size:11px;outline:0}.tone-options{display:flex;gap:7px}.tone-option{border:1px solid #e4e1d9;background:#fff;border-radius:5px;padding:8px 12px;color:#77736b;font-size:10px}.tone-option.selected{color:#d76545;border-color:#e77652;background:#fff7f3}.setting-link{display:flex;align-items:center;gap:9px;margin-bottom:12px}.setting-link>svg{color:#d96c4c;background:#fbe1d7;padding:6px;width:29px;height:29px;border-radius:6px}.setting-link span{display:flex;flex-direction:column;gap:3px;flex:1}.setting-link strong{font-size:11px}.setting-link small{font-size:10px;color:#aaa69d}.setting-link>b{font-size:9px;color:#57966c;font-weight:500}.settings-actions{display:flex;justify-content:flex-end;gap:17px;align-items:center;padding-top:21px}.settings-actions .primary-button{box-shadow:none;padding:9px 13px}.admin-settings-page{max-width:900px;margin:0 auto;padding:41px 43px 50px}.ai-settings-card{background:var(--card);border:1px solid #ece9e1;border-radius:9px;padding:28px;max-width:650px}.ai-settings-heading{display:flex;align-items:center;gap:12px;border-bottom:1px solid var(--line);padding-bottom:20px;margin-bottom:22px}.ai-settings-heading h2{margin:0 0 5px;font-size:18px}.ai-settings-heading p{margin:0;color:#96928a;font-size:11px}.settings-badge{width:40px;height:40px;border-radius:9px;background:#e9e2f5;color:#8065ac;display:grid;place-items:center;font-size:12px;font-weight:700}.ai-settings-card>label{display:flex;flex-direction:column;gap:7px;font-size:11px;color:#68655e;font-weight:600;margin-bottom:16px}.ai-settings-card select,.ai-settings-card input{border:1px solid #e4e1d9;background:#fff;border-radius:5px;padding:10px;font-size:12px;outline:0}.ai-settings-card select:focus,.ai-settings-card input:focus{border-color:#e77652}.ai-settings-actions{border-top:1px solid var(--line);padding-top:20px;display:flex;align-items:center;justify-content:flex-end;gap:20px}.ai-settings-actions .text-button{color:#77736b}.ai-settings-actions .primary-button{box-shadow:none;padding:9px 13px}.ai-settings-status{font-size:10px;color:#57966c;margin:15px 0 0;text-align:right}.ai-sync-button{margin-top:-8px;margin-bottom:16px;font-size:10px;box-shadow:none}.ai-sync-button:disabled{opacity:.6;cursor:wait}.saved-ai-config{margin-top:22px;padding:13px 15px;border:1px solid #dceee3;border-radius:7px;background:#f3faf5;display:flex;flex-direction:column;gap:5px}.saved-ai-config strong{font-size:10px;color:#416b50;text-transform:uppercase;letter-spacing:.5px}.saved-ai-config span{font-size:11px;color:#57966c}.bot-test-button{margin-left:auto;box-shadow:none}.bot-test-modal{width:480px}.test-reply{min-height:90px;margin:20px 0 13px;background:#f7f5ef;border-radius:7px;padding:14px;color:#5e5a52;font-size:12px;line-height:1.55}.test-input{display:flex;gap:8px;align-items:flex-end}.test-input textarea{height:44px;resize:none;flex:1;border:1px solid #e4e1d9;border-radius:6px;padding:10px;font-size:11px;outline:0}.test-input textarea:focus{border-color:#e77652}.test-input .primary-button{padding:10px 13px;box-shadow:none}.test-input svg{width:14px}.source-list{border-top:1px solid #e9e6de;margin:20px 0 17px}.source-row{display:flex;align-items:center;gap:11px;border-bottom:1px solid #e9e6de;padding:12px 0;cursor:pointer}.source-row>span:nth-child(2){display:flex;flex-direction:column;gap:3px;flex:1}.source-row strong{font-size:11px}.source-row small{font-size:10px;color:#9b978f}.source-type{width:34px;height:30px;border-radius:6px;display:grid;place-items:center;font-size:9px;font-weight:700}.source-type.document{background:#fbe1d7;color:#d96c4c}.source-type.faq{background:#e2eee4;color:#57966c}.source-type.policy{background:#e9e2f5;color:#8c70b8}.source-status{font-size:9px;color:#57966c;background:#e7f4ea;border-radius:10px;padding:4px 7px}.source-row [data-action=delete-source]{width:20px;height:20px;padding:0;display:grid;place-items:center;color:#aaa69d}.source-row [data-action=delete-source] svg{width:11px;height:11px}.source-row [data-action=delete-source]:hover{color:#d76545}.source-edit{border-bottom:1px solid #e9e6de;padding:12px 0 16px;display:flex;flex-direction:column;gap:8px}.source-edit input,.source-edit textarea{border:1px solid #e4e1d9;border-radius:5px;background:#fff;padding:9px 10px;outline:0;font-size:11px;font-family:inherit;resize:vertical}.source-edit input:focus,.source-edit textarea:focus{border-color:#e77652}.source-edit-actions{display:flex;gap:8px;justify-content:flex-end}.source-edit-actions .primary-button{padding:8px 12px;box-shadow:none}.source-form{display:grid;grid-template-columns:1fr 112px auto;gap:7px}.source-form input,.source-form select{min-width:0;border:1px solid #e4e1d9;border-radius:5px;background:#fff;padding:9px 10px;outline:0;font-size:11px}.source-form input:focus,.source-form select:focus{border-color:#e77652}.source-form .primary-button{padding:9px 11px;box-shadow:none}.source-loading{padding:22px 0;color:#aaa69d;font-size:11px;text-align:center}.capability-field{border:0;padding:0;margin:16px 0 18px}.capability-field legend{font-size:11px;color:#68655e;font-weight:600;margin-bottom:9px}.capability-field label{display:flex;flex-direction:row;align-items:center;gap:8px;font-size:11px;color:#68655e;font-weight:400;margin:8px 0}.capability-field input{accent-color:#e77652;width:14px;height:14px;margin:0}.conversation-page{max-width:1260px;margin:0 auto;padding:41px 43px 50px}.conversation-header{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:25px}.conversation-header h1{font-size:29px;letter-spacing:-1px;margin:0 0 8px}.inbox-count{font-size:10px;background:#fbe1d7;color:#d96c4c;border-radius:12px;padding:6px 9px}.conversation-layout{height:590px;display:grid;grid-template-columns:35% 65%;background:var(--card);border:1px solid #ece9e1;border-radius:9px;overflow:hidden}.conversation-list{border-right:1px solid var(--line)}.conversation-toolbar{padding:14px 15px;border-bottom:1px solid var(--line)}.conversation-toolbar .search-box{width:100%}.conversation-item{display:flex;width:100%;gap:10px;align-items:center;text-align:left;border:0;border-bottom:1px solid #f0ede7;background:transparent;padding:14px 15px;color:var(--ink)}.conversation-item:hover,.conversation-item.unread{background:#fff9f6}.conversation-summary{display:flex;flex-direction:column;gap:4px;flex:1;min-width:0}.conversation-summary strong{font-size:12px}.conversation-summary small{font-size:10px;color:#929087;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-meta{align-self:stretch;display:flex;flex-direction:column;align-items:flex-end;justify-content:space-between}.conversation-meta small{color:#aaa69d;font-size:9px}.conversation-meta i{width:6px;height:6px;border-radius:50%;background:#e77652}.chat-panel{display:flex;flex-direction:column;min-width:0}.chat-header{height:65px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px;padding:0 19px}.chat-header>div{display:flex;flex-direction:column;gap:3px;flex:1}.chat-header strong{font-size:12px}.chat-header small{font-size:10px;color:#99958c}.chat-messages{display:flex;flex:1;flex-direction:column;gap:12px;padding:22px 28px;background:#fcfbf8}.date-divider{text-align:center;color:#aaa69d;font-size:9px;margin-bottom:4px}.message{max-width:70%;border-radius:9px;padding:10px 12px;font-size:11px;line-height:1.5;display:flex;flex-direction:column;gap:5px}.message small{font-size:9px;color:#a29d94}.message.customer{align-self:flex-start;background:#f0eee8;color:#59564f}.message.bot{align-self:flex-end;background:#e77550;color:#fff}.message.bot small{color:#ffe3da}.reply-box{border-top:1px solid var(--line);padding:13px 16px;display:flex;gap:9px;align-items:flex-end}.reply-box textarea{resize:none;border:1px solid #e4e1d9;border-radius:6px;padding:10px;font-size:11px;outline:0;flex:1;height:42px}.reply-box textarea:focus{border-color:#e77652}.reply-box .primary-button{padding:10px 13px;box-shadow:none}.reply-box svg{width:14px}.channel-modal{width:520px}.channel-bot-select{display:flex;flex-direction:column;gap:7px;font-size:10px;color:#68655e;font-weight:600;margin-top:18px}.channel-bot-select select{border:1px solid #e4e1d9;background:#fff;border-radius:5px;padding:9px;font-size:11px;outline:0}.managed-channel-list{border-top:1px solid #e9e6de;margin:18px 0 15px}.managed-channel{display:flex;align-items:center;gap:9px;border-bottom:1px solid #e9e6de;padding:11px 0}.managed-channel .channel-logo{flex-shrink:0}.managed-channel .channel-info{display:flex;flex-direction:column;gap:3px;flex:1;min-width:0}.managed-channel .channel-info strong{font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.managed-channel .channel-info small{font-size:10px;color:#9b978f}.managed-channel-status{font-size:9px;border-radius:10px;padding:4px 7px;background:#e7f4ea;color:#57966c;white-space:nowrap}.managed-channel-status.paused{background:#fff4da;color:#ae8540}.channel-toggle{font-size:10px;white-space:nowrap}.channel-remove{width:25px;height:25px;padding:0;color:#aaa69d}.channel-remove svg{width:14px}.connect-options{display:flex;flex-direction:column;gap:9px;margin-top:20px}.connect-option{width:100%;border:1px solid #e4e1d9;background:#fff;border-radius:7px;padding:11px;display:flex;align-items:center;gap:11px;text-align:left;color:#282722}.connect-option:hover{border-color:#e77652;background:#fffaf7}.connect-option>span:nth-child(2){display:flex;flex-direction:column;gap:3px;flex:1}.connect-option strong{font-size:11px}.connect-option small{font-size:10px;color:#9b978f}.connect-option>svg{width:16px;color:#aaa69d}.connect-option .channel-logo{flex-shrink:0}.login-page{min-height:100vh;display:grid;grid-template-columns:46% 54%;background:#f6f4ef}.login-intro{background:#20231f;color:#f3f0e8;padding:34px 8%;display:flex;flex-direction:column;position:relative;overflow:hidden}.login-intro:after{content:"";position:absolute;width:390px;height:390px;border:1px solid #545950;border-radius:50%;right:-170px;bottom:-135px;box-shadow:0 0 0 28px #20231f,0 0 0 29px #42473f,0 0 0 74px #20231f,0 0 0 75px #363a34}.login-brand{padding:0}.intro-copy{margin:auto 0 16vh;position:relative;z-index:1}.intro-copy .eyebrow{color:#9da39a}.intro-copy h1{font-size:56px;line-height:1.06;letter-spacing:-2px;margin:0 0 20px;font-weight:600}.intro-copy h1 em{font-family:Fraunces,serif;color:#ed805c;font-style:normal}.intro-copy p:last-child{color:#a9aca4;font-size:14px;line-height:1.6;max-width:300px}.intro-foot{font-size:11px;letter-spacing:1px;color:#777b72;text-transform:uppercase;position:relative;z-index:1}.login-panel{display:flex;align-items:center;justify-content:center;position:relative}.login-form{width:min(390px,76%)}.login-form h2{font-size:26px;letter-spacing:-.7px;margin:0 0 8px}.login-subtitle{font-size:12px;color:#96928a;margin:0 0 27px}.role-options{display:flex;flex-direction:column;gap:11px}.role-card{border:1px solid #e2dfd7;background:#fffefa;border-radius:9px;padding:15px;display:flex;align-items:center;gap:12px;text-align:left;color:#282722;transition:transform .2s,border-color .2s,box-shadow .2s}.role-card:hover{transform:translateY(-2px);border-color:#e77652;box-shadow:0 7px 18px #2827220d}.role-card>svg{margin-left:auto;color:#a8a49c;width:17px}.role-symbol{width:34px;height:34px;border-radius:9px;background:#fbe1d7;color:#d96c4c;display:grid;place-items:center;font-size:14px;font-weight:700}.role-symbol.shop{background:#e2eee4;color:#57966c}.role-card span:nth-child(2){display:flex;flex-direction:column;gap:3px}.role-card strong{font-size:12px}.role-card small{font-size:10px;color:#9b978f}.login-divider{display:flex;align-items:center;gap:12px;color:#aaa69d;font-size:10px;margin:30px 0 13px}.login-divider:before,.login-divider:after{content:"";height:1px;background:#e9e6de;flex:1}.login-note{font-size:10px;color:#aaa69d;text-align:center;line-height:1.5;margin:0}.login-help{position:absolute;right:34px;bottom:28px;color:#99958c;font-size:11px;display:flex;align-items:center;gap:6px}.login-help svg{width:15px}@media (max-width:700px){.login-page{display:block}.login-intro{min-height:320px;padding:25px 28px}.intro-copy{margin:auto 0 30px}.intro-copy h1{font-size:39px}.login-panel{min-height:calc(100vh - 320px);padding:45px 0}.login-help{display:none}}*{box-sizing:border-box}:root{font-family:DM Sans,sans-serif;color:#282722;background:#f6f4ef;font-synthesis:none;--ink:#282722;--muted:#96928a;--line:#e9e6de;--card:#fffefa;--accent:#e77652}body{margin:0;min-width:1050px;background:#f6f4ef}button,input,select{font:inherit}button{cursor:pointer}svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}.app-shell{display:flex;min-height:100vh}.sidebar{width:242px;background:#20231f;color:#f3f0e8;padding:25px 15px 17px;display:flex;flex-direction:column;flex-shrink:0}.brand{display:flex;align-items:center;gap:9px;font-size:21px;font-weight:700;letter-spacing:-.7px;padding:0 10px 31px}.brand-mark{width:28px;height:28px;border-radius:8px;background:#ef805a;color:#20231f;display:grid;place-items:center;font-size:18px}.workspace-switcher{width:100%;background:#2d302b;border:1px solid #444740;color:#fff;border-radius:9px;padding:10px;display:flex;align-items:center;gap:9px;margin-bottom:27px;text-align:left}.workspace-switcher svg{margin-left:auto;color:#9da199;width:15px}.workspace-avatar{width:28px;height:28px;border-radius:7px;background:#e7b57b;color:#403127;display:grid;place-items:center;font-size:12px;font-weight:700}.workspace-name,.profile-name{display:flex;flex:1;flex-direction:column;gap:2px}.workspace-name strong,.profile-name strong{font-size:12px;font-weight:600}.workspace-name small,.profile-name small{font-size:10px;color:#a4a69d}.nav-label{color:#777b72;text-transform:uppercase;font-size:10px;letter-spacing:1px;padding:0 11px 9px}.nav-gap{margin-top:27px}.nav-item,.help-link{color:#a9aca4;background:transparent;border:0;width:100%;height:40px;border-radius:7px;display:flex;align-items:center;gap:12px;padding:0 11px;text-align:left;font-size:13px;margin-bottom:3px}.nav-item svg,.help-link svg{width:17px}.nav-item:hover,.nav-item.active{background:#343832;color:#fff}.nav-item.active{box-shadow:inset 2px 0 #ef805a}.nav-item b{margin-left:auto;background:#eb7952;color:#fff;font-size:10px;border-radius:8px;padding:2px 6px}.sidebar-bottom{margin-top:auto}.help-link{margin-bottom:17px;padding-left:10px;font-size:12px}.profile{border-top:1px solid #383b36;padding:17px 5px 0;display:flex;align-items:center;gap:9px}.profile>svg{color:#777b72;width:17px}.profile-avatar,.top-avatar{width:29px;height:29px;border-radius:50%;background:#d8b7a5;color:#563d36;font-size:10px;font-weight:700;display:grid;place-items:center}.main-content{flex:1;min-width:0}.topbar{height:72px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 43px}.breadcrumbs{display:flex;align-items:center;gap:10px;font-size:12px}.breadcrumbs span{color:#9b988f}.breadcrumbs i{color:#c1beb6;font-style:normal}.breadcrumbs strong{font-weight:600}.top-actions{display:flex;align-items:center;gap:21px}.availability{font-size:11px;color:#73736b;display:flex;align-items:center;gap:7px}.availability i{width:6px;height:6px;background:#62ae83;border-radius:50%;box-shadow:0 0 0 3px #dceee3}.icon-button,.row-menu,.modal-close{background:none;border:0;color:#88867e;display:grid;place-items:center;padding:4px}.top-avatar{width:30px;height:30px;background:#d4a995}.page-content{max-width:1260px;margin:0 auto;padding:41px 43px 50px}.welcome-row{display:flex;justify-content:space-between;align-items:flex-end;margin-bottom:37px}.eyebrow{color:#a19d94;font-size:11px;text-transform:uppercase;letter-spacing:1.15px;margin:0 0 9px}.welcome-row h1{font-size:29px;letter-spacing:-1px;margin:0 0 8px;font-weight:600}.welcome-row h1 em{font-family:Fraunces,serif;color:#d76545;font-style:normal}.subheading,.section-heading p{font-size:12px;color:#96938b;margin:0}.primary-button{border:0;background:#e77550;color:#fff;border-radius:6px;padding:11px 15px;display:inline-flex;gap:8px;align-items:center;font-size:12px;font-weight:600;box-shadow:0 4px 10px #e7755030}.primary-button svg{width:16px}.primary-button:hover{background:#d96644}.metric-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:42px}.metric-card{background:var(--card);border:1px solid #ece9e1;border-radius:9px;padding:19px 20px 17px;position:relative;min-height:140px}.metric-icon{position:absolute;right:19px;top:18px;width:34px;height:34px;border-radius:8px;display:grid;place-items:center}.metric-icon svg{width:18px}.peach{background:#fce4db;color:#d86847}.mint{background:#dff1e6;color:#4d9c70}.lilac{background:#e9e2f5;color:#8c70b8}.metric-card>p{margin:0;color:#78756d;font-size:12px}.metric-card>strong{display:block;font-size:30px;font-weight:600;letter-spacing:-1px;margin:16px 0 12px}.metric-card>small{display:flex;gap:7px;align-items:center;color:#aaa69d;font-size:10px}.metric-card b{color:#4d9c70;font-weight:600}.section-heading{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:17px}.section-heading h2{font-size:17px;margin:0 0 5px;letter-spacing:-.3px}.text-button{background:none;border:0;padding:0;color:#d76545;font-size:11px;font-weight:600;display:flex;gap:5px;align-items:center}.text-button svg{width:16px}.bot-section{background:var(--card);border:1px solid #ece9e1;border-radius:9px;margin-bottom:40px}.bot-toolbar{padding:14px 16px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between}.search-box{width:235px;display:flex;gap:8px;align-items:center;color:#a8a59c}.search-box svg{width:16px}.search-box input{border:0;outline:0;background:none;width:100%;font-size:11px;color:var(--ink)}.search-box input::placeholder{color:#aaa79f}.filter-button{background:none;border:1px solid #e4e1d9;border-radius:5px;color:#78756e;padding:7px 10px;font-size:11px;display:flex;align-items:center;gap:14px}.filter-button svg{width:14px}table{width:100%;border-collapse:collapse}th{height:37px;text-align:left;padding:0 18px;color:#aaa69d;font-size:9px;font-weight:600;letter-spacing:.8px}td{border-top:1px solid #f0ede7;padding:13px 18px;font-size:11px;color:#706e68}.bot-name{display:flex;align-items:center;gap:10px}.bot-name>span:last-child{display:flex;flex-direction:column;gap:3px}.bot-name strong{font-size:12px;color:#34332f}.bot-name small{font-size:10px;color:#a5a198}.bot-icon{width:32px;height:32px;border-radius:8px;display:grid;place-items:center}.bot-icon svg{width:18px}.bot-icon.coral{background:#fce3da;color:#db7151}.bot-icon.blue{background:#dfeaf4;color:#6a94b8}.bot-icon.yellow{background:#f8edce;color:#bb9453}.bot-icon.green{background:#deeee2;color:#57976a}.channel-count{display:flex;align-items:center;gap:8px}.channel-dots{display:flex}.channel-dots i{display:block;width:6px;height:6px;border-radius:50%;background:#6fa5c0;margin-left:-1px;border:1px solid #fff}.channel-dots i:nth-child(2){background:#e37855}.channel-dots i:nth-child(3){background:#67ad83}.number-cell{color:#373630;font-weight:600}.status{display:inline-flex;align-items:center;gap:6px;color:#55956c;background:#e7f4ea;border-radius:10px;padding:4px 8px;font-size:10px}.status i{width:5px;height:5px;background:#62af7c;border-radius:50%}.status.draft{background:#f5f0e2;color:#a88a56}.status.draft i{background:#d2a859}.muted-cell{color:#aaa69d}.row-menu{color:#aca9a1}.empty-state{text-align:center;padding:35px;color:#999;font-size:12px}.lower-grid{display:grid;grid-template-columns:1fr 1fr;gap:43px}.compact{margin-bottom:17px}.channel-list{border-top:1px solid var(--line)}.channel-row{height:64px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:11px}.channel-logo{width:33px;height:33px;border-radius:8px;display:grid;place-items:center}.channel-logo svg{width:20px}.channel-logo.facebook{background:#e8eff9;color:#3f78c4}.channel-logo.zalo{background:#e1f3f5;color:#168fa5}.channel-logo.website{background:#f9e9df;color:#ce7d4c}.channel-info{display:flex;flex:1;flex-direction:column;gap:3px}.channel-info strong{font-size:11px;font-weight:600}.channel-info small{font-size:10px;color:#aaa69e}.channel-count-label{color:#78756f;font-size:10px}.connected{font-size:10px;color:#57966c;display:flex;align-items:center;gap:3px}.connected svg{width:13px}.activity-list{border-top:1px solid var(--line);padding-top:3px}.activity-row{display:flex;align-items:center;gap:10px;padding:9px 0}.activity-row>span:last-child{display:flex;flex-direction:column;gap:3px}.activity-avatar{width:29px;height:29px;border-radius:50%;display:grid;place-items:center;font-size:9px;font-weight:600}.activity-avatar.pink{background:#f2d9d8;color:#a76866}.activity-avatar.cyan{background:#d8ebed;color:#5c9297}.activity-avatar.gold{background:#f1e6c9;color:#a2824a}.activity-row p{font-size:11px;color:#817e76;margin:0}.activity-row strong{color:#45433e;font-weight:600}.activity-row small{font-size:10px;color:#aaa69e}.toast{position:fixed;right:27px;bottom:24px;background:#20231f;color:#fff;padding:12px 16px;border-radius:7px;font-size:12px;display:flex;align-items:center;gap:8px;box-shadow:0 8px 25px #20231f30}.toast svg{color:#70c68e}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#20231f55;display:grid;place-items:center;z-index:5}.modal{width:390px;background:#fffefa;border-radius:11px;padding:28px;position:relative;box-shadow:0 20px 60px #20231f35}.modal-close{position:absolute;right:17px;top:17px}.modal-icon{width:43px;height:43px;border-radius:11px;background:#fbe1d7;color:#d96c4c;display:grid;place-items:center;margin-bottom:17px}.modal h2{margin:0 0 7px;font-size:21px}.modal>p{color:#8d8980;font-size:12px;line-height:1.5;margin:0 0 22px}.modal label{display:block;font-size:11px;color:#68655e;font-weight:600;margin-bottom:14px}.modal input,.modal select{width:100%;margin-top:7px;padding:10px;border:1px solid #e4e1d9;border-radius:5px;background:#fff;font-size:12px;outline:0}.modal input:focus,.modal select:focus{border-color:#e77550}.full{width:100%;justify-content:center;margin-top:8px}@media (max-width:900px){body{min-width:0}.sidebar{width:205px}.topbar,.page-content{padding-left:25px;padding-right:25px}.lower-grid{gap:22px}.connected{display:none}}.shop-modal{width:440px}.shop-modal-status{min-height:16px;font-size:11px;color:#d96c4c;margin:4px 0 10px}.facebook-connect{border:1px solid #e9e6de;border-radius:6px;padding:12px;margin:-6px 0 12px;background:#faf9f6;display:flex;flex-direction:column;gap:8px}.facebook-connect-status{font-size:11px;color:#8a8578;margin:0}.facebook-connect-status.connected{color:#3f8f5f}.facebook-connect label{display:flex;flex-direction:column;gap:4px;font-size:11px;color:#5c574c}.facebook-connect input{border:1px solid #e4e1d9;background:#fff;border-radius:5px;padding:8px;font-size:11px;outline:0}.facebook-connect-actions{display:flex;align-items:center;gap:10px}.conversation-item.handoff-needed{background:#fff4ed;border-left:3px solid #e77652;padding-left:12px}.conversation-item.handoff-assigned{background:#f3faf5;border-left:3px solid #63ac7b;padding-left:12px}.conversation-item.handoff-needed:hover{background:#ffede3}.conversation-item.handoff-assigned:hover{background:#e9f6ec}.handoff-badge{color:#c85835;background:#fbe1d7;border-radius:10px;font-size:9px;font-weight:700;padding:3px 6px;white-space:nowrap}.handoff-assigned .handoff-badge{color:#47865a;background:#dceee3}.conversation-item.handoff-needed .conversation-meta>i{background:#e77652;width:7px;height:7px}.conversation-item.handoff-needed .conversation-summary strong{color:#bd4f30}.handoff-assignee{border:1px solid #d8dee6;border-radius:8px;background:#fff;color:#3c4652;font-size:12px;padding:5px 8px;max-width:150px;cursor:pointer}.handoff-assignee:focus{outline:none;border-color:#63ac7b}.widget-modal{width:520px;max-width:calc(100vw - 32px)}.widget-channel-list{display:flex;flex-direction:column;gap:14px;max-height:60vh;overflow-y:auto}.widget-channel-card{border:1px solid #e4e1d9;border-radius:9px;padding:14px;background:#fff}.widget-channel-head{display:flex;align-items:center;gap:10px;margin-bottom:12px}.widget-channel-head .channel-info{flex:1;min-width:0}.widget-channel-head .channel-info strong{display:block;font-size:13px}.widget-channel-head .channel-info small{color:#8d8980;font-size:11px}.widget-snippet-label{display:block;font-size:11px;color:#68655e;font-weight:600;margin-bottom:10px}.widget-snippet{width:100%;margin-top:6px;padding:9px 10px;border:1px solid #e4e1d9;border-radius:5px;background:#faf9f6;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11px;line-height:1.5;color:#4b4841;resize:vertical;outline:0}.widget-snippet:focus{border-color:#e77550}.widget-channel-actions{display:flex;gap:14px;align-items:center}.widget-channel-actions .text-button{font-size:12px;color:#d96c4c;font-weight:600}.widget-preview{width:100%;height:420px;margin-top:12px;border:1px solid #e4e1d9;border-radius:8px;background:#f8fafc}.usage-modal{width:720px;max-width:calc(100vw - 32px);max-height:calc(100vh - 64px);overflow-y:auto}.usage-period-tabs{display:flex;gap:6px;margin:16px 0 20px;padding:4px;background:var(--surface-muted, #f4f4f6);border-radius:10px;width:fit-content}.usage-tab{border:0;background:transparent;padding:7px 16px;border-radius:7px;font-size:13px;font-weight:600;color:var(--text-muted, #6b7280);cursor:pointer}.usage-tab.active{background:#fff;color:var(--text-strong, #111827);box-shadow:0 1px 3px #0000001a}.usage-shop-list{display:flex;flex-direction:column;gap:14px}.usage-shop-card{border:1px solid var(--border, #e5e7eb);border-radius:12px;padding:16px;background:#fff}.usage-shop-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:14px}.usage-shop-head strong{display:block;font-size:15px}.usage-shop-head small{color:var(--text-muted, #6b7280);font-size:12px}.usage-cost{font-size:20px;font-weight:700;color:var(--accent-strong, #0f766e);white-space:nowrap}.usage-stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.usage-stat{background:var(--surface-muted, #f9fafb);border-radius:9px;padding:10px 12px}.usage-stat span{display:block;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted, #6b7280);margin-bottom:4px}.usage-stat strong{font-size:16px}.usage-warning{margin:12px 0 0;padding:9px 12px;border-radius:8px;background:#fef3c7;color:#92400e;font-size:12.5px}.usage-quota{margin-top:12px;padding:10px 12px;border-radius:9px;background:var(--surface-muted, #f9fafb);border:1px solid var(--border, #e5e7eb)}.usage-quota-head{display:flex;justify-content:space-between;gap:10px;font-size:12.5px;font-weight:600;margin-bottom:7px}.usage-quota-bar{height:7px;border-radius:999px;background:#e5e7eb;overflow:hidden}.usage-quota-bar i{display:block;height:100%;border-radius:999px;background:#10b981;transition:width .3s ease}.usage-quota-ok .usage-quota-bar i{background:#10b981}.usage-quota-warn{background:#fffbeb;border-color:#fcd34d}.usage-quota-warn .usage-quota-bar i{background:#f59e0b}.usage-quota-danger{background:#fef2f2;border-color:#fca5a5}.usage-quota-danger .usage-quota-bar i{background:#ef4444}.usage-quota-unlimited{color:var(--text-muted, #6b7280);font-size:12.5px}.usage-breakdown{margin-top:14px;border-top:1px dashed var(--border, #e5e7eb);padding-top:12px}.usage-breakdown-label{display:block;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted, #6b7280);margin-bottom:8px}.usage-breakdown-row{display:flex;justify-content:space-between;gap:12px;font-size:13px;padding:4px 0}.usage-breakdown-row span:last-child{color:var(--text-muted, #6b7280);white-space:nowrap}.usage-recent{margin-top:24px}@media (max-width: 640px){.usage-stat-grid{grid-template-columns:repeat(2,1fr)}}.admin-ai-modal{width:760px;max-width:calc(100vw - 32px);max-height:calc(100vh - 64px);overflow-y:auto}.admin-ai-section{margin-top:22px;padding-top:18px;border-top:1px solid var(--border, #ece9e1)}.admin-ai-section:first-of-type{border-top:0;padding-top:0}.admin-ai-form{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.admin-ai-form label{margin-bottom:0}.admin-ai-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:14px}.admin-ai-status{margin:12px 0 0;font-size:12px;color:var(--text-muted, #8d8980);line-height:1.6}.admin-ai-status-warn{padding:10px 12px;border-radius:8px;background:#fef3c7;color:#92400e}.admin-ai-health{display:flex;flex-direction:column;gap:4px;padding:12px 14px;border-radius:10px;background:#ecfdf5;border:1px solid #a7f3d0;color:#065f46;font-size:12px;line-height:1.6}.admin-ai-health strong{font-size:13px}.admin-ai-health-error{background:#fef2f2;border-color:#fecaca;color:#991b1b}.admin-ai-shops{display:flex;flex-direction:column;gap:14px}.admin-ai-shop{border:1px solid var(--border, #e5e7eb);border-radius:12px;padding:16px;background:#fff}.admin-ai-shop-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:12px}.admin-ai-shop-head strong{display:block;font-size:15px}.admin-ai-shop-head small{color:var(--text-muted, #6b7280);font-size:12px}.admin-ai-keyhint{margin:0 0 12px;font-size:12px;color:var(--text-muted, #6b7280)}.admin-ai-keyhint code{background:var(--surface-muted, #f4f4f6);border-radius:5px;padding:2px 6px;font-size:12px}.admin-ai-shop .admin-ai-actions{margin-top:12px}.admin-ai-shop [data-byok-disable]:disabled{opacity:.45;cursor:not-allowed}@media (max-width: 720px){.admin-ai-form{grid-template-columns:1fr}}.quota-settings-card{margin-top:22px}.quota-row{display:grid;grid-template-columns:1.4fr 1fr 1fr auto;align-items:end;gap:12px;padding:14px 0;border-bottom:1px solid var(--border, #ece9e1)}.quota-row:last-child{border-bottom:0}.quota-row strong{font-size:14px;align-self:center}.quota-row label{display:flex;flex-direction:column;gap:5px;font-size:11px;color:var(--text-muted, #6b7280);text-transform:uppercase;letter-spacing:.04em}.quota-row input{border:1px solid #e4e1d9;background:#fff;border-radius:6px;padding:8px 10px;font-size:13px;outline:0}.quota-row input:focus{border-color:var(--accent, #e77652)}.quota-status{grid-column:1 / -1;font-size:12px;color:var(--text-muted, #6b7280);min-height:16px}@media (max-width: 720px){.quota-row{grid-template-columns:1fr}}